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Returns and Refunds

RETURNS/EXCHANGES/REFUNDS

 

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We know you will love our products, but sometimes what you purchased isn't quite what you thought it would be. Please see important notes below regarding exchanges or returns:

  • Our return and exchange policy lasts 14 days. If 14 days have passed since delivery of your order, we are unable to offer a refund or exchange (packages are tracked). 
  • Please email us at hello@bobbiclaire.ca within 14 days of order delivery for further information regarding your return, exchange, or refund and we will advise. Please note that you will be responsible for shipping costs associated with your return or exchange; all shipping costs are non-refundable. **Note: we recommend using a trackable shipping service so that we are able to verify your items were returned.

Returned items are not resold to future customers due to the intimate nature of the garments; we recycle returns and exchanges by using the washed fabric to make blankets for shelter animals. Please choose your sizing and styles with care. 

If you have any questions or concerns, please contact us at hello@bobbiclaire.ca. We are happy to answer!